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FREQUENTLY ASKED QUESTIONS
The charge will vary dependent on what country you are located in. We ship to all over the EU, ASIA. For South Africa and Israel the shipping will be done via mail.
Shipping to the UK – NEXT DAY GUARANTEED DELIVERY
Shipping to EU (Individual Products) – 24 Hour Service
Shipping to EU (Personal Kit) – 1-4 Working Days
All products are currently shipped by DHL Express.
Note: orders received before 12:00 will be processed within the same day. Orders received after 12:00 will be processed on the next business day.
Important: The “24 hours delivery” is available only on working days (from Monday to Friday) excluding Sunday, Saturday and holidays.
For any queries or questions, please do not hesitate to contact us at firstname.lastname@example.org. We are available from 9AM-11PM (0900H – 2300H). All emails will be dealt with within the hour.
We ship to every major country.
Note: In areas considered “remote areas” shipping could be done by postal service.
If you have any trouble or queries regarding the quality of your products then please contact us and we will get back to you ASAP as we take every product quality query very seriously.
You do not need an account to place and order. But it is preferable and easier if you make one, so we can remember your details and checking out will be alot quicker and easier the next time you visit.
To Place an order simply click on the category where your product is located and follow the guidelines. The website will take you through to the check out where you can pay for the item. Then we will do the rest and be in contact with a delivery time. If you do not know what product you want, then browse in our online shop and find the perfect product for you.
If you realise something is wrong after ordering, please contact us ASAP at: email@example.com because of our fast shipping service. Example: if you place an order at 8:00AM, it will be shipped before 13:00.
Methods of Payment that are accepted are:
- Credit Card Payments (Including American Express)
- Debit Card Payments